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Fraud Prevention

Preventing Card Fraud

We encourage you to monitor your accounts and if you notice any activity that you do not recognize, please contact your local office or our main office at (205) 221-4111 as soon as possible.  These tips may also help to protect you against card fraud:

  • Do not give out your personal information, such as your social security number, over the phone unless you initiated the call. We will never e-mail you, text you, or call you to ask for your personal information. If you receive a call, text message, e-mail, or other correspondence from someone claiming to be Pinnacle Bank or Pinnacle Bancshares, contact us immediately. 
  • Always keep your credit or debit card in a safe and secure place. Treat it as you would cash or checks.
  • Make sure we have your current contact information in case we need to contact you about a possible fraud attempt on your account.
  • Do not send your card number through email, as it is typically not secure.
  • Regularly review your account statements as soon as you receive them to verify transactions. Contact us immediately if you identify any discrepancies.
  • Ensure no one sees your PIN when you enter it. Memorize your PIN. Don’t write it down anywhere, especially on your card, and never share it with anyone.
  • Watch out for ATMs that appear to have been altered. If anything on the front of the machine looks crooked, loose or damaged, it could be a sign that someone attached a skimming device.
  • Finally, to monitor your accounts efficiently, make sure to take advantage of our internet banking and telebanc products. Go green with e-statements, a fast, convenient, and secure way to receive your account statements electronically each month!

Contact Us:

Main Office
1811 2nd Avenue
Jasper, AL 35501
Phone: (205) 221-4111
Fax: (205) 221-8860
Jasper Mall Office
302 Highway 78 East
Jasper, AL 35501
Phone: (205) 221-1322
Fax: (205) 221-7054
Sumiton Office
790 Highway 78 East
Sumiton, AL 35148
Phone: (205) 648-6091
Fax: (205) 648-1209
Haleyville Office
1012 20th Street
Haleyville, AL 35565
Phone: (205) 486-2225
Fax: (205) 486-2265
Trussville Office
2064 Gadsden Highway
Birmingham, AL 35235
Phone: (205) 661-9625
Fax: (205) 661-0725
Vestavia Office
2039 Canyon Road
Birmingham, AL 35216
Phone: (205) 822-2265
Fax: (205) 978-7401
Gardendale Office
101 Pinnacle Drive
Gardendale, AL 35071
Phone: (205) 608-2088
Fax: (205) 608-3339


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